Refund policy
Return & Refund Policy
30-Day Returns for Store Credit
We accept returns on refurbished furniture within 30 days of delivery or pickup. Approved returns are issued as store credit for the full purchase price of the item. We do not offer cash or card refunds on delivered items, except where required by law or in cases of order cancellation before delivery.
Please note:
- Delivery fees are non-refundable.
- Bulk items — such as sofas, sectionals, and desks — are subject to a 10% restocking fee, deducted from the store credit issued.
- Store credit is issued the same day your return is received and approved.
To start a return, call us at (737) 406-4097 or email hello@freshstartfurniture.co with your order number. Items must be in the same condition as when delivered or picked up.
30-Day Warranty on All Refurbished Items
Every refurbished item is restored in-house by our professionally trained staff — repaired, touched up, hardware tightened, cleaned, and sanitized before sale. All refurbished items include a 30-day warranty covering structural and functional defects. If something isn't right within 30 days, contact us and we'll repair, replace, or issue store credit.
The warranty does not cover damage from misuse, accidents after delivery, or normal cosmetic wear consistent with pre-owned furniture that was disclosed at the time of sale.
Order Cancellations
Orders canceled before delivery or pickup are refunded in full to the original payment method within 5 days. Orders not scheduled for delivery or pickup within 72 hours may be canceled and fully refunded automatically.
Questions?
Call (737) 406-4097 or email hello@freshstartfurniture.co. Visit us at 1915 Kramer Ln, Austin, TX 78758.