Refund policy

Fresh Start Furniture

Returns, Refunds & Cancellation Policy

We want buying new furniture from Fresh Start to feel worry-free. That’s why we offer:

30-Day Return Window
Eligible new items may be returned within 30 days of delivery for a refund. Items must be in new, unused condition, in the original packaging with all accessories included.
Free Cancellations Before Shipment
Cancel your order at no cost if it has not yet shipped.
Returns After Shipment / After Delivery
If you choose to return after delivery, you are responsible for:
- Return shipping costs (unless the item is defective or damaged upon arrival).
- A 25% restocking fee to cover handling and warehouse costs.
- 25% restocking fee does not apply for Klarna users.
Exclusions
Custom, special-order, and items marked “Final Sale” are not eligible for return.

All sales are final. Once delivered, refurbished/used items cannot be returned or refunded.
Visible flaws or imperfections are disclosed in listings and photos. We encourage you to visit our store or carefully review listings before purchase.
If shipping damage occurs, contact us immediately upon delivery with photos so we can evaluate and resolve the issue.

Pickup or delivery must be scheduled within 5 days of purchase.
If pickup is selected but not completed within 5 days, the item will be returned to inventory and a full refund will be issued automatically.
Once an item is delivered, the applicable New Items or Refurbished & Used policy above applies.

Please inspect your order at delivery.
If an item arrives damaged in transit or defective, notify us immediately with photos at hello@freshstartfurniture.co.
For new items, we may repair, replace, or refund depending on the situation.
For refurbished items, only shipping damage beyond disclosed imperfections is eligible for remedies.

We’re here to help.
📧 hello@freshstartfurniture.co